Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
The IT Service Management and Operations team is part of the global Business Technology team at Workday and is the cornerstone of Workday's business operations. Our mission is to enable all information technology and business teams to deliver world class services to Workday teams and customers. You will be joining a highly skilled and innovative team that is striving to improve efficiency by streamlining processes and developing more intuitive and scalable solutions.About the Role
A Senior Product Manager for Change Enablement will lead standardization of processes and fostering a culture of security and compliance within business applications. In partnership with your peers, you will design, implement, and drive adoption of essential ITSM processes. You will collaborate with various technology teams to build a cohesive transformation roadmap and engage application owners to ensure alignment and guide them towards achieving higher levels of compliance and resilience.
Collaborate with application owners as well as IT teams including architecture, consultants, operations, and product teams to understand application features, identify gaps, and define a transformation roadmap
Evangelize ITSM principles and lead technical discussions with business teams
Build and deliver training materials
Work closely with the development team through design, development, testing, release, and maintenance of the ITSM platform to ensure quality and successful delivery on-time
Determine requirements for each release based on user requirements, technical architecture, and business needs
Prioritize work according to the high value objectives and key results
Coordinate and align requirements across multiple scrum teams operating in a sophisticated distributed software environment
Define success metrics and monitor process adoption
Leverage the latest industry knowledge to deliver continuous improvement
About You
Basic Qualifications:
8 years hands-on experience implementing ITSM practices
8 years of product management or technical experience in IT Software development and operations
5+ years leading cross functional projects with multiple business partners and technical teams
Other Qualifications:
Demonstrated experience leading and successfully delivering cross-functional projects
Ability to break down complexity, clearly articulate product requirements, set expectations, and manage partners
Excellent analytical abilities, including exploration, research, measurement, and monitoring
Excellent organizational, collaboration, and interpersonal skills
Strong self-motivation, problem solving, and execution skills
Experience in a fast-paced work environment
Experience managing competing priorities
Solid understanding of Agile development methodologies
Passion for technology and a desire to create and exceptional user experience
ITIL v4 Foundation Certification
Familiarity with SOX compliance standard methodologies
Bachelor's degree in Computer Science or Engineering, or equivalent experience
Posting End Date: 12/06/2024. The application deadline for this role is the same as the posting end date stated.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.CA.Pleasanton
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!