Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Senior Bizops Engineer
The Business Operations (Biz Ops) team is seeking a Business Operations Site Reliability Engineer (SRE):
The role of Business Operations Organization is to be the production readiness
steward for Mastercard products. As a Business Operations SRE, we are
responsible for ensuring that our platform is stable and healthy. We break down
barriers to run our products by fostering developer run ownership and
empowering developers to build resilient products. We support our developers
during the application build phase in software run principals that includes
operational design, automation, capacity planning, monitoring that leads to fault-
tolerant, scalable products. We see the big picture and help create and enforce
operations standards while facilitating an agile and learning culture.
We support daily operations with a hyper focus on triage, root cause by
understanding the business impact of our products and subsequently performing
blameless post-mortems. The goal of every Business Operations team is to
engage early in the development lifecycle to be more proactive and upfront in
the development process, and to proactively manage production and change
activities to maximize customer experience and increase the overall value of
supported applications. Business Operations teams also focus on risk
management by tying all our activities together with an overarching
responsibility for compliance and risk mitigation across all our environments.
Ultimately, the role of Business Operations is to align Product and Customer
Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.
Responsibilities:
Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
Practice sustainable incident response and blameless postmortems.
Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
Work with a global team spread across tech hubs in multiple geographies and time zones
Share knowledge and mentor junior resources
Technical Requirement:
Experience with algorithms, data structures, scripting, pipeline management, and software design.
Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
Ability to help debug and optimize code and automate routine tasks.
We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
Exposure to Java based application.
Interest in designing, analysing and troubleshooting large-scale distributed systems.
We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
For work on our dev ops team, engineer with experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is required.
Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.